Leading The Way “The most important single ingredient in the formula of success is knowing how to get along with people” Theodore Roosevelt Leadership is an essential part of management. Being one of the four universal functions of management, leading is arguably the most important function. In the twenty-first century, more businesses and companies required their workers to work more on team operations rather than individually. One of the most effective elements to those teams’ success is its leaders. Without the management of a strong leader, a team can only go so far. In a startling statistic found by USA Weekend, 40 percent of all new managers are out of a job within the first 18 months.
However, beyond the obvious reasons mentioned in the article, such as termination or voluntary leave, the simple facts are that they were not prepared to work in partnerships and teamwork. Throughout this paper, I will be discussing the importance of practicing effective leadership. I will explore the Kohl’s Department Store way of leadership by giving detailed examples of what they do to ensure good teamwork and the type of leadership it takes to ensure a successful work team. Below is the Kohl’s Department Store Mission Statement. Our Mission Our mission is to be a..
Value Oriented, Family focused Department Store Our goal is to. Offer our customers the best value in any given market Our pricing strategy emphasizes value by… Offering attractive prices, and Offering name brand merchandise In a Department Store atmosphere Before successful teamwork can occur, effective planning, communication and motivation must be practiced by team leaders. Without effective communication, a team can not function successfully. Kohl’s department store runs its operation as a team effort. Store manager, Audrey McCaskey, works with other employees and assistant managers of the store to come up with ways to improve their store’s performance.
As the leader, Audrey is a strong willed manager who fits every characteristic of a good store manager. Her approaches at times are fierce yet ethical, and with her team, she is determined to get the job done; proving that leadership is an essential part of a managers position. There are three basic types of leadership: transactional leaders, charismatic leaders, and transformational leaders. Transactional leaders are the types who get the job done and stick to the required task. They are hardworking and determined to succeed in performance. Charismatic leaders are leaders who have a vision and use their ability to motivate to reach their goals.
Charismatic leaders use their motivational techniques to encourage employees to work hard. They are also creative and make it so that employees can work hard but be excited about it at the same time. Transformational leaders are leaders who strive toward change. These leaders are the ones who can bring life back into a failing company with great success. While these types of leadership are characterized separately, it is possible for a leader to be more than one type.
When Audrey came to be General Manager of Kohl’s back in 1997, Kohl’s was excelling in sales and profit. Her energy and motivation (although sometimes a bit sarcastic), as well as her visions for the store, classify her as a charismatic leader. However, I would also classify her as a transactional leader. Besides motivating employees, Audrey is hardworking and determined to get the job done. She runs her store efficiently and tries to keep it rolling as a smooth operation.
THE SIX STYLES OF LEADERSHIP Leadership is a complex position that varies in many ways. In the Harvard Business Review, writer Daniel Goleman explains the six distinct styles of leadership. Coercive leaders demand immediate compliance. Authoritative leaders mobilize their people toward a vision. Affiliative leaders create emotional bonds and compatibility. Democratic leaders build consensus through participation. Pacesetting leaders expect excellence and self direction, and coaching leaders develop people for the future.(Goleman) Goleman’s research found that leaders don’t necessarily rely on just any one of styles listed above.
In fact, most managers use all the different styles on the job at some point or another. Many of theses management styles are practiced within the management team of Kohl’s. Through these different styles, management is able to lead in a more effective manner. Coercive leaders – Management at Kohl’s demands that each and every employee give 100% while on the job. Working as a part of the team, each employee is expected to do his/her share of the work. Authoritative leaders- Management encourages employees to work hard and continue the tradition of growth, innovation, and profitability. Affiliative leaders- Known for Team based operations, team leaders at Kohl’s create a harmonic work setting, making all employees feel comfortable with the store setting. Managers also try to develop and sustain working relationships with all employees. Democratic leaders- Participation is practically inevitable while working at Kohl’s.
Managers encourage participation through contests (e.g. Kohlkeman), and jean or tennis shoe days, which usually have positive results. Pacesetting leaders- All employees are told what is expected of them and their performance. Therefore, employees work at achieving expectations and or goals through team work and self direction. Coaching Leaders- Each new employee of Kohl’s is given extensive training within the first 3-6 weeks of employment.
With this, managers hope to develop leadership skills among all employees. One of the most crucial elements in being a superior leader is allowing others to have power as well. Managers who hold themselves above everyone else will not be as effective as those who acknowledge leadership in all their employees. It is important for managers not to think of themselves as managers, but as leaders. LEADERSHIP VS.
MANAGEMENT FACTOR Many people distinguish leadership as being the opposite of management, although both are essentially important to a corporation or business. Some of the traits for an effective leader include: being visionary, innovative, and courageous, initiating change, and having personal power (Capowski). Management traits include: rational, persistent, tough minded, structured, and stabilizing (Capowski). With these traits one is led to believe that a manager is tougher and more fierce than to a leader. However, many would find these comparisons to be insufficient.
Many managers possess traits that intertwine between leader and manager. By watching each of the store’s managers, I have found that managers are capable of being good leaders. Audrey McCaskey believes that in order to be a good manager, you must be a great leader. Without good leadership skills, you won’t be able to work successfully with your employees. Therefore, less work would get done, making the individual an incapable store manager.
Leaders often prove unsuccessful when their is a lack of communication and motivation among their teams. Therefore conflict tends to arise within the group and affects the company’s performance. COMMUNICATION Leaders who communicate and motivate their employees on a daily basis are the ones who accomplish more of their goals. Many managers use communication through daily or weekly meetings, daily memos, or internet. Through this communication, leaders and team players are able to interact with each other regarding issues that are going on within the company.
Every morning before store opening, a Kohl’s manager or assistant manager will hold a brief meeting, discussing the stores current sales increases or decreases and upcoming sales. For this meeting, managers follow an outline that briefly goes over each priority for the day. The outline goes over sales plans, goals, and actuals, credit application goals, and actuals, store news, top priorities for the day, and advertising. When sales are up, employees are encouraged to keep up the good work and often are awarded with a jean day. When awarded a jean day, employees are allowed to wear jeans to work.
Managers will also advise employees of corporate visits. Corporate visits are when someone from the Kohl’s corporate center visits the store to make sure everything is in place and in order. During these visits, all associates are asked to maintain their departments especially well. Managers will also hold afternoon meetings for employees who work the afternoons and …